Blue Cross and Blue Shield of North Carolina (Blue Cross NC) is required to provide you with access to detailed information about your health history through a “Patient Access API.” While you are a current member, you may access this information by downloading an Application (App) on your smart phone, tablet, computer or other similar device. The information available through the Patient Access API includes information we collect about you while you have been enrolled in certain lines of business since January 1, 2016. The information includes the following information for as long as we maintain it in our records:
The information we will disclose may include information about treatment for Substance Use Disorders, mental health treatment, HIV status, or other sensitive information.
Things you may wish to consider when selecting an App:
The US Department of Health and Human Services’ (HHS) Office for Civil Rights (OCR) enforces the HIPAA Privacy, Security, and Breach Notification Rules. Blue Cross NC is subject to HIPAA as are most health care providers, such as hospitals, doctors, clinics, and dentists. You can find more information about your rights under HIPAA and who is obligated to comply with HIPAA on the HIPAA for Individuals .gov page. To learn more about filing a complaint with OCR related to HIPAA requirements, visit the Filing a HIPAA Complaint .gov page. You may also file a complaint with Blue Cross NC by calling the Customer Service phone number on the back of your Member ID card. You can find your card online through Blue Connect if your physical card is unavailable.
An App generally will not be subject to HIPAA. An App that publishes a privacy notice is required to comply with the terms of its notice, but generally is not subject to other privacy laws. The Federal Trade Commission Act protects against deceptive acts (such as an App that discloses personal data in violation of its privacy notice). An App that violates the terms of its privacy notice is subject to the jurisdiction of the Federal Trade Commission (FTC). The FTC provides information about mobile App privacy and security for consumers on the How To Protect Your Privacy on Apps .gov page.
If you believe an App inappropriately used, disclosed, or sold your information, you should contact the FTC. You may file a complaint with the FTC using the FTC complaint assistant at ReportFraud.ftc.gov.
"Encounter" data is information about office visits and other interactions with providers that are paid for under a monthly (or annual) fee that BCBSNC pays a provider for furnishing care to members. This type of payment arrangement is referred to as a "capitation arrangement."
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
© 2023 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.